REFUND & RETURNS POLICY

Effective Date: 21 September 2026
Website: https://zovaras.com
Email: [email protected]

At Zovaras, we aim to provide quality metal products, tools, household utensils and related products to our customers. We understand that there may be occasions when you need to return a product or request a refund.

This Refund & Returns Policy explains when products purchased through zovaras.com may be returned, replaced or refunded and the process for submitting a request.

1. RETURN ELIGIBILITY

Products purchased from Zovaras may generally be eligible for return where:

  • The product received is damaged or defective.

  • The product received is materially different from the product ordered.

  • The wrong product, size, quantity or variant was delivered.

  • The product is missing parts or accessories that were included in the order.

  • The product has a manufacturing defect.

  • A product is specifically identified on its product page as eligible for return.

  • A return is otherwise permitted under applicable law.

Return eligibility may vary depending on the nature of the product.

Certain products may be marked as non-returnable on the relevant product page due to their nature, hygiene considerations, customisation, consumable characteristics, or other applicable reasons.

2. RETURN WINDOW

Unless a different return period is specifically stated on the product page, a return request should normally be submitted within 7 days of delivery.

For products that are defective, damaged or incorrectly supplied, customers should contact us as soon as reasonably possible after delivery.

The applicable return period may be displayed on the relevant product page, order confirmation or other purchase documentation.

Where a different return period applies to a particular product, the product-specific policy will prevail.

3. PRODUCTS THAT MAY NOT BE RETURNABLE

Certain products may not be eligible for return, replacement or refund except where they are defective, damaged, incorrectly supplied or otherwise required to be accepted under applicable law.

These may include:

  • Products specifically marked as non-returnable

  • Products that have been customised, modified or made specifically according to customer requirements

  • Products damaged after delivery due to misuse, negligence or improper handling

  • Products that have been used beyond what is reasonably necessary to inspect their condition

  • Products returned without required components, accessories or packaging

  • Products that have been altered, repaired or modified by the customer or an unauthorised person

  • Products that have become damaged due to improper storage or use

  • Products returned after the applicable return period

  • Products that cannot reasonably be resold due to their condition

The above exclusions do not limit any rights or remedies that cannot lawfully be excluded under applicable law.

4. DAMAGED PRODUCTS

Customers should inspect their package and product upon delivery wherever reasonably possible.

If you receive a product that appears damaged:

  1. Take photographs of the outer packaging.

  2. Take clear photographs of the damaged product.

  3. Take photographs of the shipping label.

  4. Contact us at [email protected] as soon as possible.

  5. Provide your order number and relevant photographs.

We may request additional photographs, videos or other information to assess the issue.

Where appropriate, we may arrange a replacement, return, refund or another suitable resolution.

5. WRONG PRODUCT RECEIVED

If you receive a product different from the product you ordered, please contact us at [email protected] within the applicable return period.

Please provide:

  • Order number

  • Product received

  • Product ordered

  • Photographs of the product received

  • Photograph of the shipping label, where available

After verification, we may arrange collection and provide a replacement or refund, as applicable.

6. DEFECTIVE PRODUCTS

If a product has a manufacturing defect or does not function as reasonably expected, please contact us with:

  • Order number

  • Product details

  • Description of the defect

  • Photographs or video demonstrating the issue, where appropriate

Zovaras may inspect or arrange collection of the product before determining the appropriate resolution.

Depending on the circumstances, the resolution may include:

  • Replacement

  • Repair, where applicable

  • Refund

  • Another remedy permitted under applicable law

7. CHANGE-OF-MIND RETURNS

Where a product is specifically identified as eligible for change-of-mind returns, the product may be returned subject to the conditions stated on the relevant product page.

Unless otherwise stated:

  • The product must be unused or only handled to the extent reasonably necessary to inspect it.

  • The product should be returned with its original packaging where reasonably possible.

  • Accessories, manuals, labels and other components supplied with the product should be included.

  • The product should not have been damaged, modified or altered after delivery.

  • The return request must be submitted within the applicable return period.

Return shipping charges for change-of-mind returns may be borne by the customer unless otherwise stated by Zovaras or required by applicable law.

8. RETURN CONDITION

To be accepted for return, a product should, where applicable:

  • Be in substantially the same condition as received.

  • Include the original accessories and components.

  • Include the original packaging where reasonably available.

  • Include invoices, documentation, warranty cards or other materials supplied with the product.

  • Not show damage caused by improper use, installation, storage or handling.

A product may be inspected after it is returned.

This does not affect any statutory rights available to consumers in relation to defective, damaged or incorrectly supplied products.

9. HOW TO REQUEST A RETURN

To request a return, please email:

[email protected]

Your request should include:

Subject: Return Request – [Order Number]

Please provide:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Photographs/videos, where applicable

  • Contact telephone number

  • Any other information reasonably required to process the request

Our support team may contact you for additional information.

10. RETURN APPROVAL

Submitting a return request does not automatically mean that the return has been approved.

After receiving your request, Zovaras may review:

  • The order details

  • Date of delivery

  • Product condition

  • Reason for return

  • Applicable product-specific return conditions

  • Photographs/videos provided

  • Other relevant information

If the return is approved, we will provide instructions regarding the return process.

Please do not send products to an address other than the address specifically provided by Zovaras for the approved return.

11. RETURN SHIPPING

Defective, Damaged or Incorrect Products

Where the return is due to a product being defective, damaged, materially different from the order, or incorrectly supplied, Zovaras may arrange or reimburse reasonable return shipping costs, subject to verification and applicable law.

Change-of-Mind Returns

Where a return is permitted solely because the customer has changed their mind, return shipping costs may be borne by the customer unless otherwise stated.

Failed Delivery

If an order is returned to Zovaras because of an incorrect or incomplete address, refusal to accept delivery, repeated unsuccessful delivery attempts attributable to the customer, or another customer-related reason, additional shipping or re-delivery charges may apply where permitted.

12. RETURN PICKUP

Where return pickup is available, Zovaras or its logistics partner may arrange collection from the delivery address.

Pickup availability may depend on:

  • Customer location

  • Product dimensions and weight

  • Logistics availability

  • Courier serviceability

  • Product category

  • Reason for return

If pickup is unavailable, we may provide alternative return instructions.

13. REFUNDS

Once an eligible returned product has been received and inspected, we will process the applicable refund in accordance with this Policy and applicable law.

A refund may be issued where:

  • A defective product cannot reasonably be replaced or repaired.

  • The wrong product was supplied and a replacement is not available.

  • A return has been approved and a refund is the applicable resolution.

  • An order has been cancelled before dispatch where cancellation is permitted.

  • A refund is otherwise required under applicable law.

The refund amount may depend on the reason for return and the applicable terms of the order.

14. REFUND METHOD

Where possible, refunds will generally be processed to the original payment method used for the transaction.

Depending on the payment method and payment service provider, the refund may take additional time to appear in the customer’s bank account, card account or payment account.

Zovaras is not responsible for delays caused by banks, card issuers, payment gateways or other financial institutions after a refund has been successfully initiated by us.

15. REFUND PROCESSING TIME

Once a refund has been approved, we will initiate the refund within a reasonable period.

The time required for the refund to appear in your account may depend on:

  • Payment method

  • Payment gateway

  • Bank

  • Card issuer

  • Financial institution

  • Transaction processing timelines

Customers should allow additional time for the refund to reflect after Zovaras has initiated it.

16. PARTIAL REFUNDS

In certain circumstances, a partial refund may be applicable, including where:

  • Only part of an order is returned.

  • Certain items in an order are not eligible for return.

  • A product is returned with missing components or accessories, where legally permissible.

  • The customer has accepted a partial refund as an alternative resolution.

  • Another circumstance permits a partial refund under the applicable terms.

Any deduction or adjustment will be communicated to the customer where applicable.

17. CANCELLATION OF ORDERS

Customers may request cancellation of an order by contacting us at [email protected] as soon as possible.

Cancellation may not be possible after an order has been dispatched or handed over to a logistics provider.

Where cancellation is successfully processed before dispatch, any applicable refund will be processed to the original payment method, subject to applicable payment-processing timelines.

If an order has already been dispatched, the customer may need to follow the applicable return process.

18. PRODUCTS DAMAGED AFTER DELIVERY

Zovaras may not be responsible for damage caused after delivery due to:

  • Improper use

  • Accidental damage

  • Incorrect installation

  • Improper storage

  • Exposure to unsuitable conditions

  • Negligence

  • Modification or alteration

  • Use contrary to product instructions

  • Normal wear and tear

This does not affect rights relating to manufacturing defects or other remedies that cannot lawfully be excluded.

19. METAL PRODUCTS, TOOLS AND HOUSEHOLD UTENSILS

Because Zovaras sells metal products, tools and household utensils, certain products may have characteristics that are normal for the relevant material or manufacturing process.

Examples may include:

  • Minor variations in finish

  • Minor colour differences

  • Natural characteristics of metal

  • Manufacturing marks

  • Minor dimensional variations within reasonable manufacturing tolerances

Such characteristics will not necessarily constitute a defect.

However, where a product is materially defective, damaged, unsafe, substantially different from its description, or otherwise fails to meet applicable legal requirements, customers should contact us for appropriate resolution.

20. WARRANTY

Some products may be supplied with a manufacturer’s or seller’s warranty.

Where a warranty applies, the warranty terms applicable to the particular product will govern warranty claims.

Warranty coverage may vary by product and manufacturer.

Customers should retain their invoice/order details and any warranty documentation supplied with the product.

21. EXCHANGE / REPLACEMENT

Where appropriate and subject to availability, Zovaras may offer a replacement instead of a refund.

A replacement may be subject to:

  • Availability of the same product

  • Verification of the reported issue

  • Return of the original product

  • Product-specific terms

  • Applicable legal requirements

If an identical replacement is unavailable, Zovaras may provide another legally appropriate resolution, which may include a refund.

22. MISSING ITEMS

If your order contains fewer items than ordered, please contact us at [email protected] as soon as possible.

Please provide:

  • Order number

  • Product(s) missing

  • Photograph of the package and shipping label

  • Photograph of the contents received, where possible

We will investigate the matter and provide an appropriate resolution after verification.

23. FRAUDULENT OR ABUSIVE RETURN REQUESTS

Zovaras reserves the right to investigate unusual, repeated or potentially fraudulent return requests.

Examples may include:

  • Repeated claims involving materially different products

  • Evidence of product substitution

  • Deliberate product damage

  • False damage claims

  • Repeated misuse of the return process

  • Unauthorised chargeback or payment activity associated with a return claim

Where permitted by law, Zovaras may restrict or refuse future returns that are found to involve fraud or abuse.

This provision does not restrict any consumer rights that cannot lawfully be excluded.

24. REFUNDS FOR UNDELIVERED OR RETURNED SHIPMENTS

If an order cannot be delivered and is returned to Zovaras by the logistics provider, we may contact the customer regarding the next steps.

Depending on the circumstances, we may:

  • Reattempt delivery

  • Arrange re-dispatch subject to applicable charges

  • Cancel the order

  • Process a refund

Where a shipment could not be delivered because of an incorrect address, refusal to accept delivery, or another customer-related reason, applicable delivery or return charges may be deducted where permitted by law and the applicable order terms.

25. TAXES, SHIPPING AND OTHER CHARGES

Where a refund is issued, the treatment of product price, shipping charges, taxes and other applicable charges will depend on:

  • The reason for the return

  • The applicable order terms

  • Whether the entire order or only part of the order is returned

  • Applicable tax requirements

  • Applicable consumer protection laws

Any applicable refund will be calculated in accordance with the applicable transaction and legal requirements.

26. CONSUMER RIGHTS

Nothing in this Refund & Returns Policy is intended to exclude, restrict or override any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a consumer with rights or remedies that are more favourable than the terms stated in this policy, the applicable legal requirements will prevail.

27. CHANGES TO THIS POLICY

Zovaras may update this Refund & Returns Policy from time to time to reflect:

  • Changes in our products or services

  • Changes to our return processes

  • Changes in payment or logistics arrangements

  • Changes in applicable laws or regulations

  • Changes to our business practices

The updated policy will be published on zovaras.com with the revised effective date.

28. CONTACT US

For return, replacement, cancellation or refund-related questions, please contact:

Zovaras

Website: https://zovaras.com

Email: [email protected]

Address:

Shop No 32, Market Yard Complex,
Kothagudem Bazar, Kothagudem,
Khammam, Telangana, 507101, India.

Last Updated: 21 September 2026

© 2026 Zovaras. All Rights Reserved.